Wednesday, July 31, 2019

Functional Movement Integration

This is a personal health plan for a 50 year old woman who is diabetic, has had a heart attack and overweight by 30 pounds. More than seven million American women have diabetes, about the same number as men.Diabetes is a disease that forces your body to starve when it is full of food. Normally, your body takes last night’s dinner or this morning’s breakfast and turns it into a sugar called glucose. Then it dumps the glucose into your blood, where it teams up with insulin secreted by your pancreas. The insulin carries glucose into you muscles and organs, where it provides the energy for everything you do.A drop in available insulin or the body’s resistance to using that insulin can cause  Ã‚   metabolic mayhem. With diabetes, glucose builds up in the bloodstream because it is unable to gain admission to muscles and organs. It wears on the heart, kidneys and eyes and then it flows into the bladder and passes out of the body – leaving behind damaged organs starved for fuel.Left too long, in this situation, the body powers down: Symptoms you may have attributed to stress or growing older, can, if unheeded escalate into the complications of diabetes—heart disease, stroke, blindness or kidney failure.PhysicalPrevention is important here. That is why, they physical part of the 12 month personal plan involves losing weight. â€Å"The higher your weight, the higher your risk of diabetes,† say Richard Hamman, M.D. professor of preventive medicine at the University if Colorado School of Medicine in Boulder. You especially need to lose weight if your body is shaped like an apple—thick in the middle. More glucose in the blood makes the pancreas dump in more insulin. Eventually the whole system breaks down, says Dr. Kohrt.Women who are sedentary probably have a 25 to 40 percent increased risk of diabetes compared to women who are more active at the same weight,† Dr. Hamman says. You must be active physically. What do w e mean by this? It is like taking a walk in the morning, going up three or four flights of steps rather than taking elevators. It is doing these things every day.PsychologicalYou must visit a massage center and have a good massage, so that your body and nerves will become relaxed and full of energy. You must plan to do this the next time you find yourself edgy. You must get a Manual Lymph Drainage Massage.This is a process done to the body in order to improve the flow of the lymph rhythmic strokes. This is used in conditions when the body is already developing edema. The process is used in several massage spas and is a great way to detoxify the body. The massage can be readjusted to a low pressure of the hands for those afflicted with some bone disease.

The text under interpretation is “The Happy Man” by William Somerset Maugham

First some information about the author. W. S. Maugham was a well-known English playwright, novelist and short story writer. He was the son of a British diplomat. He was educated at King's school in Canterbury, studied painting in Paris, went to Heidelberg University in Germany and studied to be a doctor at St. Thomas Hospital in England. So, he put his hand in different activities and that's why he is a versatile and experienced person. S. Maugham was critical of the morals, the narrow-mindedness and hypocrisy of bourgeois society. Such novels as â€Å"Of Human Bondage†, â€Å"The Moon and Sixpence†, â€Å"The Theatre† and others came under his pen. He was also the master of the short story. Among them are: â€Å"Colonel's Lady†, â€Å"Friend in Need†, â€Å"Lion's Skin†, etc. S. Maugham was among the most popular writers of his era, and reputedly, the highest paid author during the 1930s. I like this author. S. Maugham's style of writing is clear and precise. He doesn't impose his views on the reader. He puts a question and leaves it to the reader to answer. 1 also like his reveling the weak sides and vices of human nature skillfully. Well, this text is about a successful man, who had a good job, a family, a nice flat in London, but he wasn't satisfied with his life and made up his mind to give up everything for uncertainty. But, why is this man unhappy? He seems to have everything to be happy. But he doesn't consider himself happy. He is unpleased with his life. And the question arises: What is happiness then? I believe that each person has his own values in life. Everyone has his own ideas about happiness. And this text is dedicated to the man who is trying to find his happiness. 1 liked this text. It made me think about the values in life and about what happiness is. So, the main problem of this text is that everyone is an architect of his own fortune. f'he main characters of this text are: the narrator and doctor Stephens. The structure is a bit unusual because of a philosophical digression which makes the reader think about the attitude to life, relations with people and values in hfe. The general slant of the text is matter-of-fact. f rom the very beginning of the text we learn about the author's reflections

Tuesday, July 30, 2019

Lifelong Learning Essay

1. Understand learning and teaching strategies in lifelong learning. 1.1 Summarise learning and teaching strategies used in own specialism. It is very important that i know and understand the various learning styles of my students before I start my lesson. This will enable my students to get maximum benefit from my lessons. I could do this through an initial assessment or interview or if i plan my lessons correctly, i could do this on the first day of class. Therefore once i know my students style of learning i can plan my lessons to what style best suits them. Once I’ve established their learning style i could then plan my lessons to suit my students and i could also use assessments to gauge their progress during lessons, this will be in the form of the initial assessment, formative and summative assessments. I could explain my teaching plan to the class, the aim and objective of the lesson, this way the students will be clear what the session entails and what they have to kn ow at the end of the lesson. In making sure no student is left out i could use EDIP to get my lesson across, this way i will be covering all learning styles. The students should also know what is acceptable in their behaviour and what’s not; this can be done through a class contract. The layout, safety and temperature of the room is also of great importance as there will be some students in wheelchairs, thus the students will feel comfortable during lessons. If not my students will be concentrating on the cold, lack of ventilation, also they may not be able to see or hear on what’s going on, therefore i will have failed in my aim and objective as a teacher. As a tutor teaching about disability I’m governed by the Health and Safety at Work act 1974. My students should be made aware of these rules and in case of any accidents where to go, and where the fire escapes and meeting points are, and also which toilets are suitable for wheelchairs. I will need to give a brief outline of COSHH and what it means, and how we behave in the class. To ensure good teaching and learning i will make it exciting and informative for them as i possibly can. Depending on funding i will try and have as much equipment as possible to demonstrate with, this will give the clas s a good feeling of achievement and help them have an easier life, also it will give me a good feeling knowing I’m doing my job properly. 1:2 Explain how approaches to learning and teaching in own specialism meet the needs of learners. As a tutor i will be giving talks on disability acts, changes to benefits including Personal Independence payment (PIP). I will be using handouts talks and visitors from the Job Centre Plus (JCP) and other benefit agencies. I will use the students own experience and situation to highlight the affects that these new changes will have on them, this will be class involvement and participation. This type of instruction will also use acts, dates; benefit amounts – numeracy, demonstrations and handouts – visual explanation and aural. I will also be using the fire brigade, who will give advice on fire risks in the home and give advice in preventing fires, and also on smoke alarms and carbon monoxide detectors, and most importantly what to do in the event of a fire, and disability adaption companies to give talks and demonstrations on what home and vehicle adaption’s that are available to them, these adaption’s will make them more independent, this will involve hands on sessions. In some cases may have to use power point. This will use kinaesthetic learning; all of the above will incorporate all learning styles and therefore will be fully inclusive. 1:3 Describe aspects of inclusive learning. Inclusive learning is all about involving all my students during the lesson, and treating them equally and fairly, and without directly or indirectly excluding anyone during a lesson. Some students may feel excluded if their particular needs are not met. Also i will need to take into account of any individual learning or support needs. Knowing what my students needs are in advance can be done through an initial assessment or the induction process. Inclusion is also about attitudes as well as behaviour; some students may be affected by the actions or words of others. Using student’s first names, having eye contact and speaking personally to the students when addressing them will incorporate inclusive learning. Creating learning conditions in the class setting can be based on respect for others, a group contract and ground rules will help with inclusive learning. Many ways for promoting inclusion are. Identifying needs, i need to find a way to overcome any barriers, flexible programmes for students with special needs, students taking medication, and having any appointments outside of the class. Also putting any sign posts for internal or external agencies which may be of use to them. Planning learning, by creating lesson plans and schemes of work will reflect on how i will be able to include all my students. Also by being able to plan a visit to an outside organisation so they can see what is available for them in making their life easier. Also agreeing any individual learning plans or actions plans they may need. Finding out if they’ve had any previous learning or experience. Facilitating learning, by encouraging group work where students can mix and participate with all students of the group. Making students feel comfortable to approach me with any questions they need to ask. Providing a safe and supportive environment where everyone’s contribution is valued. Encouraging respect and promoting and understanding of student differences. Assessing learning, this can be done by initial, formative and summative assessm ents. Adapting assessment activities where possible to meet any particular requirements or needs. Recognising and valuing individual’s achievements. Ensuring assessment planning is individual. Encouraging all students to reach their full potential. Quality assurance evaluation, communicating with other team members to ensure they are aware of any student requirements or issues, obtaining feedback from my students on mine and their performance in class, there are different ways in doing this.1: verbally, 2: electronically, 3: written. Evaluating my delivery to ensure I have included all the students fully in my lesson. Liaising with awarding organisation regarding any modifications required to the learning and assessment activities. As teaching about disability I will be using all aspects of inclusive learning, by using a mixture of different approaches in my class, this will ensure I meet all learning styles and retain student engagement and motivation. 2: Understand how to create inclusive learning and teaching in lifelong learning. 2.1 Explain how to select inclusive learning and teaching techniques. As a tutor it is important that i make my lessons inclusive, i can do this by using different learning and teaching styles during my lessons; choosing which style to use depends on what type of students i have in my class. Choosing inclusive learning and teaching techniques will allow the whole class to be involved making sure that my lesson is inclusive. It is also important that i discuss with my students what their support needs and requirements are, this can be done by an initial assessment and first interview. Once i know the needs and requirements i will be able to plan my lesson making sure that my lesson is inclusive. A tutor led demonstration is a teaching and learning method that may work well with hands on; this allows all students to participate regardless of ability levels of learning styles, it’s also useful for s tudents that learn visually, some students may have hearing difficulties therefore it is important for me to give instructions both verbally and visually, and written down. Therefore making sure that all learner and learning styles have been catered for. I could split the class into groups; by doing this it does not put any pressure on any individual student, this way they can discuss amongst themselves because each one will have individual views, this then will allow them to gather their own thoughts and discuss with the rest of their group. Ensuring my teaching and learning methods are inclusive and will meet the needs of my students and will help my students feel valued and supported. As i mentioned earlier it is important i find out if any students have any needs or need any support, as i will be able to choose the appropriate teaching and learning methods for the students and their learning styles. 2.2 Explain how to select resources that meet the need of learners. It is important to discuss with the students what their needs are and what extra support they need in order for the lesson to be inclusive. I can use many forms of resources it’s important that i make resources accessible to all students. Resources can help with their learning, therefore it is important to select resources that meet the needs of my learners. Some students may not disclose their additional needs for a variety of reasons; therefore there are a few steps which i can take to ensure that the students can still take part in their lessons. For example, making sure that all written text is large enough and plain font so as it makes it easier to read and different coloured paper can be useful for students with visual support needs. Students with visual impairment will also benefit from the larger text. Students with hearing difficulties its best to use power point with written handouts explaining what they will be doing and what i will be discussing during the lesson, this way the students will feel included in the lesson rather than wondering what’s going on. Also if using power point make sure the text is large enough for those not sitting close enough are able to see. By using these resources i am making sure my lessons are inclusive. I can also use external resources for example: * Local fire brigade, they can explain the fire risks at home and also advise on safety, they can arrange for a home visit to check that all safety measures are in place. * Job centre plus, to give advice on future employment and what is available for disabled people. * Local council, to give advice on any home improvements on making their lives a little easier, and handout leaflets on what may be available to them. * Ambulance service, to give advice on what to do in case of emergency and a little basic first aid training. * Guest speaker, to give advice on benefits and what’s available to them, and also what the new system will mean to them, the phasing out of DLA to Personal Independence Payment, (pip) between 2013-2016, also changes made to the sick ness benefit, and where to go for any advice. All these resources are beneficial in independent living and ensuring a positive outcome in inclusive teaching and learning. 2.3 Explain how to create assessment opportunities that meet the needs of learners. The first assessment will be the initial assessment; also asking the students if they have any prior knowledge, i will be doing assessments throughout the course this will give me a good idea on how my students are progressing, and will highlight any areas they are struggling in, class discussions may also help in finding out any initial needs of the class and offer the right support for them. Formative and summative assessments will also be carried out. Formative assessments are carried out during and throughout the course, this will allow for development to take place, and asking questions and observing will help me give ongoing feedback and will enable my students develop further. I could give them simple tasks to do and assess their development, this way i can find out if there are any areas in need of further development. Students doing simple tasks will help in therapy and give every student the opportunity to give feedback on what they’ve seen and learned. Summative assessments are done at the end of each lesson and getting the students to demonstrate on what they have learned during the lesson, this can be quite stressful for some students; therefore i can help by giving a little encouragement. When doing summative assessments i only need to assess what needs to be assessed. 2.4 Explain how to provide opportunities for learners to practice their literacy, language, numeracy and ICT skills. Literacy skills can be used in lessons in a number of ways; i could do this by getting the students to create posters, or handouts. I could also get the students to read out or present their work to the rest of the class, which would bring both language and communication skills into the lesson. By providing a print out of my power point (if i have one) is another way of using literacy and language skills, as the students will be able to follow the power point at their own pace, and also gives the students a resource in which they can take away with them. I could also get the students to take part in role play situations, or discussions on a certain topic/ language skills will be used in a lesson when starting a new topic by providing students with a glossary which will provide the students with definitions of new terms. Language skills will involve listening, discussions, and explaining to the rest of the class what they are doing, and the other students giving feedback. This could also be covered by a question and answer session. Numeracy skills can also be used in most lessons, it could be as simple as by putting in a graph, pie chart or a bar chart into my presentation or handouts. This way the students will get used to seeing charts, and could also help them to understand how they work, therefore using numeracy skills in my lessons. I could also use terms such as 50% instead of half, this again will help the students understand numerical terms better. Time keeping skills can also be used in the lesson by giving the students timetables to show what time they start their lesson, also informing the students that breaks are every 45 minutes. All travel costs will be reimbursed by my organisation; by getting the students to total up their travel costs instead of us working it out for them will incorporate numeracy in my lesson. There are a number of ways to incorporate ICT skills during lessons; which will allow the students to build on their skills, beforehand i will have provided a scheme of work, and at all stages of the lesson these will be taken into account. I can use ICT in most lessons and also i could include tasks such as typing work into a word document, or use power point to create a presentation to present to the rest of the class. By getting the students to do a presentation will help in their language skills as well as ICT skills, also another way i could use ICT skills in lessons is to get the students to do some on-line research on a topic which i will give them. Sometimes i may have a lack of ICT resources; this may make it more difficult for the students to learn. However, i could give the students a handout containing links to websites relevant to the lesson. By providing the student’s links will encourage the students to access them in their own time; therefore i will have incorporated skills into my lessons without ICT resources in the classroom. 3. Understand ways to create a motivating learning environment. 3.1 Explain ways to engage and motivate learners in an inclusive learning environment.

Monday, July 29, 2019

Why is Bill Gates a successful leader Essay Example | Topics and Well Written Essays - 1000 words

Why is Bill Gates a successful leader - Essay Example Through his innovative ideas, constant hard-work and extraordinary leadership skills he has achieved tremendous success and fame. His exceptional example is given in various management courses and his wise quotes are used to motivate and direct individuals around the world. Bill Gates exemplary leadership is dependent upon many steps that he has consciously adopted. 1. A Clear Vision Bill Gates knows that in order to move forward he can leave no man behind, to ensure this he has a clear vision not only in his mind but he also makes certain to pass it on to his employees. He sets a clear standard, an exact measurement of what is expected from them. By saying inspiring expressions like, Every house and business must run on Microsoft software, or a computer on every desktop, he provides an unambiguous picture to his employees of exactly what is expected of them. This helps clear misconceptions and misunderstandings and provides refreshing clarity to employees. He has set a standard for them, they can easily envision it and therefore achieving it becomes easier. (Samson, Danny, and Daft 17) 2. Empowering Employees After giving his employees a clear goal, Bill Gates ensures that his employees have the power to achieve them. He is heard to say on several occasions that leaders are those who have the ability to empower others.By exercising leadership through a participative style he ensures that employees at all levels are involved in decision making. Everyone provides their valuable input and contributes to providing the best solution. He is very positive in his attitude and energizes his employees and pushes them to achieve more than they think they are capable off hence promising success for Microsoft. 3. It’s Okay to Make Mistakes People who work for Bill Gates are fearless and confident. They take risks and have the ability to think out of the box because he never discourages them. Bill Gates is a staunch believer of the philosophy that mistakes and failur es are important contributors to success. He is constantly ensuring his employees that they should not be afraid of making mistakes. He went so far as to say on one occasion that, unhappy customers are the greatest source of learning. Such a positive and open attitude affirms employee beliefs that they will not be punished if they do something wrong therefore being more confident in themselves and their jobs. Such confidence makes the work environment not only positive but also fun where employees go an extra mile to achieve results. The 2007 version of Microsoft Office that has become so popular was a design put forward by an IT technician. Even though this idea is a complete opposite of Bill Gates original design the employee had confidence that she could discuss her idea with Bill Gates without any fear of offending him. This is an excellent example of the confidence that Microsoft employees have and how this confidence gets translated into astounding achievements for the organiz ation. (7 Key Lessons from a Greatest Leader of all times - Bill Gates | Life of Excellence) 4. Appreciating Employees Bill Gates is not that stereotypical boss who sweeps in at the end of the day and takes credit for all the work. He appreciates his employee’s efforts and whenever necessary makes it popular that his employees are his main strength and the greatest factor contributing to Microsoft’s success. He personally interacts with employees to find out who is doing what, offers solutions to problems and gives praise without a second thought. His admiration of employee work and ideas is positive reinforcement that encourages employees to work harder and harder, because they know that their efforts are not wasted. (Manager's Role in Successful Motivation:

Sunday, July 28, 2019

Marketing Essay Example | Topics and Well Written Essays - 250 words - 43

Marketing - Essay Example Apple maintains a monolithic identity of its brand, with all their products associated with the Apple name, including its iPod, iTunes, and iPhone products. Additionally, the ultra-successful retail stores give customers a direct experience of their brand values (Schneiders 49). Visiting their stores to buy the iPhone 4s gives the customer a no-pressure and stimulating experience, as the staff gives them practical help on products. The staff also helps to build brand value by their enthusiastic, informative, helpful, and expert help, without being too pushy or brush. The overall feeling, one of inclusiveness in a community that comprehends how great technology feels and looks like and how it should feel, create a strong brand name for the company. The average interaction with consumers for Apple inc. is low, with there being no reason to talk with a representative from their customer care service unless something fails. Interaction via the iphone 4s is multi-faceted, and thus Apple took the wise decision by sticking to building a good product and leaving the service section to AT&T (Schneiders 34). In addition, Apple’s willingness to take new users through their one-to-one program, coupled with their patient and friendly store staff, which let the customer putter with the equipment. They allow this without making the customer feel as if they need to buy it then, more like a â€Å"you can back when ready† attitude. This makes the customer want to go back and buy it, since he or she has been enamored by the Marketing Essay Example | Topics and Well Written Essays - 1000 words - 10 Marketing - Essay Example This price is neither too cheap or very high given that it is averagely priced compared to other expensive cars which are pegged at more than AU$20 000. The proposed price takes into account factors such as cost as well as value offered by the brand. It is estimated that the cost of manufacturing a light vehicle will be around AU$5 000 so this price is reasonable given that the company will be in a position to generate reasonable profits from its operations. The company will use the penetration strategy when the brand is launched in different markets. The marketers first skim the market in order to establish the level of response by the targeted customers. The response from the targeted buyers will be specifically used to determine the price of the light vehicle. However, this will be constantly reviewed in order to ensure that the company gets the best out of the sales of its model car. Special pricing tactics will be used in the operations of the company. For instance, price discounts can be offered to certain target groups in order to ensure that they too can be in a position to afford the vehicle. The value based approach when setting the prices will also play the trick in as far as the success of this brand in the market is concerned. This is meant to ensure that the customers will be in a position to realise the uniqueness of the model car compared to other brands offered in the market by other competitors. Promotion strategy Tesla Company will utilise the promotional strategy of integrated marketing communications (IMC). This strategy combines promotional tools such as advertising, personal selling, public relations and direct marketing (Kotler & Armstrong, 2004). Advertising is a very crucial element of marketing given that it can reach a lot of people in geographically dispersed areas and the company will be able to repeat the same message for several times. The company will use this promotional tool given that it will create awareness among the potential consumers about the model car. On the other hand, personal selling will also be used in marketing this brand. This is so because the strategy is very effective

Saturday, July 27, 2019

Cold War Politics Essay Example | Topics and Well Written Essays - 500 words

Cold War Politics - Essay Example This mutual distrust assumed the shape of a rivalry between the two countries in the post-World War II period, and is popularly know as cold war - an era of neither peace nor war. According to Prof. Perkins and Deusen (19985), these differences between the two powers were inevitable because "their objectives were widely different: on one side was the idea of free society, on the other an iron despotism; on one side was an economic system which put the major emphasis on the ingenuity and enterprise of the individual, on the other an economic system in which the state controlled virtually the whole economy" (p.666). The Truman Doctrine: The first important step in the direction of combating Communist danger was taken by President Truman in March 1947, to check the ever increasing intervention by the Communists in Greece. The Greeks had been liberated from the Germans in 1944 by the British Troops. In 1946 elections were arranged under an International Commission to install a popular government in the country. In these elections the Rightist Party won a substantial victory.

Friday, July 26, 2019

Phase 1 Discussion Board 3 Essay Example | Topics and Well Written Essays - 1250 words

Phase 1 Discussion Board 3 - Essay Example Some of the management tools that aid the process of governing employee behavior include the code of conduct and ethical principles. Codes of conduct are clearly crafted rules that govern behavior of employees at the work place. The set of guidelines contain the dos and the don’ts of the organization. They further give a clear outline of appropriate disciplinary actions taken against an employee who contravene them. Ethical principles on the other hand refer to accepted behaviors. These are not written and have no mechanism effecting their compliance. Each society and profession has a number of acceptable behaviors and conduct to which every practitioner or member is required to abide by, failing to results to either lack of professionalism or gross misconduct. The ethical codes are in most cases reinstated in the codes of conduct of most professions (Davis, Giordano, & Licht, 2009). However, an individual is required to have a sense of responsive behavior in the conduct of bu siness transactions. Management in business refers to the coordinating, overseeing and supervising the activities in the organization with the aim of achieving the organization’s objectives. In doing this, the management ensures that all employees have the right mindset and are geared towards the attainment of the same. ... To a achieve this, the management must effectively and adequately understand the concept of management and the theories governing the same. Contingency theory of management postulates that each situation in the organization is unique and requires unique strategies to accomplish. This theory dictates that rather than having a universal approach to every situation, an organization should tailor make strategies for every situation. This way, the unique features of the situation are addressed. This is the most practical approach and is in most cases cost effective. Another theory of management that is equally effective is the systems theory. This theory views an organization as a system with four components that include input, transformational process, outputs, and feedback. Each of these four is integral to the attainment of the organizational objectives and must therefore be effectively coordinated. There are two types of organizational systems, the open, and the close system. A closed system does not interact with the external environment while and open system operates in constant interaction with the environment (Coon & Mitterer, 2011). Two theorists, Abraham Maslow and Douglas McGregor in analyzing the behavioral viewpoint of management hypothesized that human relations movements emphasize social factors at work resulting in group dynamics. It is common to find informal class groupings at a palace of work. These groupings are formed n the basis of mutual interest of the members. Despite being formal and irrelevant to the direct process production, the groups require effective management since they shape employee mindset. In such groups, employee come together especially at tea or lunch breaks and discuss social issues

Thursday, July 25, 2019

Quistion Research Paper Example | Topics and Well Written Essays - 1500 words - 1

Quistion - Research Paper Example There are also sometimes advances in technology that cause an organization to change. In the middle of the twentieth century, for example, most companies had typing pools with rows of secretaries typing up letters. When computers came along, and functions like skype and email arrived, organizations had to adapt to this and train people how to use them. They also had to change the type of staff they employed, so that there were fewer typists, and more technicians. Managers also had to learn to speed up response times and conduct more of their business themselves using technology instead of secretaries. Perhaps the biggest changes of all are caused by economic factors. Companies have to deliver more efficiently, and so this can cause them to review their processes in search of ways to work faster and smarter than before. In times like the recent credit crisis, organizations are at risk of complete failure, if they cannot meet their cost commitments and are not allowed to borrow. This can cause serious changes in staffing levels and in the business focus, in order to concentrate on the essentials for survival. Internal change can be caused by many different things too. Often the appointment of a new CEO can mean a change in the way an organization sees itself. There can be a need for expansion of certain units and reduction of others, for example when an organization chooses to start new lines of business and to close others. Most companies also set up systems for gradual and positive change that leads to quality improvement. Japanese manufacturing companies build this in to their business, and encourage even the most junior members of a team to suggest change and improvement all the time. Investment in new equipment can mean changes in working practices. An example of this can be seen in the photographic industry which

Organization Development - Analyzing Performance Measurement and Essay

Organization Development - Analyzing Performance Measurement and Management - Essay Example The theme of the article is explored, along with the strengths and weaknesses of the content. According to the authors, performance measurement and management is the first stepping stone towards the effective implementation of change. Having widespread benefits on the organization, performance management has been described as an essential for the efficient functioning of the organization. The paper also sheds light on how the article misses out some pertinent details about performance management. Overall, the article is easy to comprehend and interesting, but often lacks concrete evidence to support the translation of theory into practice. Introduction Facility management (FM) inculcates the concept of bringing together various disciplines for the management of a built environment by assimilating and making use of human resources, place, management and technological advances (Atkins and Brooks 2009, 4). The role of facilities management has recently garnered significant attention for its ability to impact a wide range of disciplines and the potential to use this relationship for improved performance of the organization. ... Since the past decade, performance measurement has started to be used extensively for a â€Å"comprehensive managerial process† purported to improve the organizational performance (Menzel and White 2011, 133). Theme and Analysis The article by Dilanthi Amaratunga and David Baldry, â€Å"Moving from performance measurement to performance management†, is the topic of analysis in this report. The theme of the article focuses on the transition from performance measurement to performance management in FM organization. Introducing the article with the concept of performance measurement, Amaratunga and Baldry have highlighted the increasing role of performance measurement systems in contemporary management. Nutt and McLennan (2000, 163) further support this concept, asserting that the foremost step towards management is measurement, without which the organization cannot be certain of improvement over time. Performance measurement is essential for facilitating change in an orga nization and formulates the directive needed to efficiently pursue and achieve the goals of the organization. Quoting the traits of performance measurement, the authors emphasize upon the connection between performance measurement and management and explain how utilizing the results of performance measurement translates into effective performance management by providing a means of anticipating necessary changes and devising a strategy for change. The authors point out the role of facilities management in the overall performance and success of the organization. Performance management systems, as tools of strategic development and learning, have been discussed with the role FM organizations can play in promoting performance measurement and management. Moreover, it has been

Wednesday, July 24, 2019

Business Plan (Restaurant) Essay Example | Topics and Well Written Essays - 2500 words

Business Plan (Restaurant) - Essay Example The main logistics issued discussed include outlining the processes for opening a restaurant in London, recruitment of workers, location of the restaurant and estimating competition from other restaurants in the area. Some possible future problems are highlighted and solutions needed to tackle them are presented. For example, the issue of credit or financial crunch is elaborately discussed and the managerial methods required to steer the restaurant into financial survival are clearly explained in the report. Setting up a restaurant in London City might be an interesting investment based on the teeming number of people that live in the city. London has been regarded as the most multicultural city in the entire European bloc: Most London residents come from a variety of backgrounds rich in local cultures and cuisines (Wilson, 2006). The importance of this status is that any restaurant opened in the city will definitely find buyers for its kinds of foods and drinks, be it African, Asian, European or Native American. As the cultural centre of the United Kingdom, London City also attracts a host of visitors from all over the world. These are potential customers who are willing and ready to order for any dishes that serve their best interest. This, in essence, is the most interesting part of the Cultural Revolution through diversity that London has been promoting for ages (Parijs, 2004). Starting a restaurant in London may not be an easy task: but, it could bring a satisfactory result if it is properly undertaken. There are some factors to consider: where to locate the restaurant? What kind of menu should be served at the restaurants that would be quite competitive to invite customers to the tables? How to go about hiring workers to help in the daily operations of the restaurant? What appropriate managerial policies to implement in order to successfully run the restaurant business? All these logistics requirements point to the fact that doing business in

Tuesday, July 23, 2019

Logistics and Supply Chain Management Essay Example | Topics and Well Written Essays - 3000 words - 1

Logistics and Supply Chain Management - Essay Example y method to achieve successful results in business performance, since it offers the basis for improving flexibility and maximizing the degree of firms’ responsiveness to external influences and changes in markets and demands. Finally, the issue of logistics in terms of functional and cross-functional organizational structure will be additionally discussed in order to reach conclusions upon the benefits attached to each case. The increased competition along with the globalization effect have undoubtedly set new grounds for conducting business. This situation actually urges corporations and organizations throughout the world to acquire and maintain competitive edges and core competencies that will eventually provide the basis for success. Around the globe companies are striving for profitability; a fact that logically tests and underlines the necessity for cost-cutting, innovative solutions and higher margins or returns to be achieved. Markets are expanding and constantly developing, creating new needs and opportunities for revenues. Nonetheless, the â€Å"price-wars† and the intense rivals among major players in all industries constitute a business environment that requires strategic approach on the part of corporations in order to maintain and sustain competitiveness. Supply chain management is a business area that has gained the attention of virtually all companies that attempt to increase efficiency gains through flexibility and responsiveness to changes in the market and the demand levels. For this very reason, strategic approach to SCM (supply chain management) has become integral part of the organizational planning. Voss (1987) defines JIT as a disciplined approach that eventually aims at improving business performance through increasing productivity and eliminating waste. In more details Just-in-Time actually targets maximization of production in a cost-effective manner, on the one hand, and delivery of sufficient quantity of products/parts on the other

Monday, July 22, 2019

Industrial Revolution in Europe Essay Example for Free

Industrial Revolution in Europe Essay The industrial revolution had a great impact on Europe, especially when it comes to social and economic aspects, since they underwent a great change during the period. Still, whether the industrial revolution was positive or negative as a whole depends on if you focus on either of these two aspects. Optimists will say that it was good, and theyll focus on the favourable consequences on economy. Pessimists, however, will focus on social aspects, since society suffered a decline as to way of life. When it comes to economy, most of the consequences of the industrial revolution on it were quite positive. Wages rose, and people had enough money to buy goods. Industry developed, making it more efficient to produce products with the help of machines. These made it more profitable for industries, since work was done faster and without a need for a big human work force, thus creating mass production. It was cheap to make goods, and they were produced at a large scale, which in turn led to consumers being able to afford more products. Another thing was the creation of banks, which favoured economy as they lent money to set up even more industries. Mercantilism also helped European countries, since they had a market for their goods. Also, industries were favoured by the construction of better roads and canals, and with the invention of the steam engine, as well as with the construction of turnpike trusts. Goods were transported in faster, safer and cheaper ways, which had a positive effect on industry and economy. The improvement of the transport system also had positive effects on social aspects. Now that people had more money, they could use it to go on day holidays to the coast, since they could use the railroad. Improvement in transportation also eventually led to the creation of national sport leagues, as teams could move around from place to place. Another positive consequence of the improvement of transport reflected on peoples diets. Fresh food could be transported faster and cheaper into urban areas, thus making it available for consumers, who, with the improvements in economy, now had money to buy it, as well as some mass produced clothes. Still, even if people had more money, standards of living didnt rise as  much. To get money, people had to work for long shifts, and housing was also more expensive. This made people pack together in small houses. Over-crowding inevitably led to the quick spread of diseases and illnesses as pollution from industries and wastes filled the cities, affecting people who lived very close together. People working in the city also had bad working conditions. They worked for long shifts under unhealthy conditions, and accidents were common due to the over-tiredness of the workers after so many hours of work. Also, for a family to meet monthly expenses, children had to work. Child labour was common, and children had harsh jobs, working all day instead of being able to go to school and get an education. Another negative consequence of the industrial revolution was the sharp increase of crime in cities. As industries and large farms prospered, small farmers and peasants suffered. Many were left without a job and thus migrated into the cities. Population increase in urban areas, however, didnt always match the increasing need for workers in industries; many people were left without a job and thus had to resort to crime to be able to survive. It is clear that the Industrial Revolution had a great impact on peoples lives throughout Europe. A capitalist economy flourished, while workers suffered unhealthy conditions as they struggled to survive in a changing society.

Sunday, July 21, 2019

Impact of TQM Practice to SMEs

Impact of TQM Practice to SMEs CHAPTER 1 Introduction and Objectives 1. Introduction In todays consumer driven world, companies are forced to offer quality products and at the same time also keep the pricing competitive to fight the competition. Todays consumer is not only aware but also smart to evaluate similar products for its quality. This smart and knowledgeable consumer is pushing the companies to the edge in providing quality products at competitive prices. In the 1980s and early 1990s, when many large Japanese companies set up manufacturing operations in North America they suffered from a competitive environment that caused people to think that North American goods were better in quality than Japanese goods. To fight this general consumer perception, Japanese companies sought manufacturing methods to produce goods with a high level of quality so they could penetrate the market at a competitive price. The Japanese management gurus come up with a concept that integrates all functions of an organisation such as finance, marketing, engineering and production so that the company can meet the customer requirements and achieve their desired goals. This was termed as Total Quality Management and till date widely practised by organisation across the globe [TQM, 2007]. What is Total Quality Management (TQM)? TQM is an approach to improving the competitiveness, effectiveness and flexibility throughout the company; it is essentially a way of planning and understanding each activity, depends on each individual at each level (Oakland, John 2005). TQM helps in improving the organisational efficiency. As we all know most of the companies in the small business sector act as a source of raw-material to large organisations so its important to adopt TQM approach in their company, it is extremely difficult for SMEs to accept TQM as whole in their company as compared to large organisation as they always have the problem of finance resources, lack of technical expertise, manpower and some other related issues so it is important for them to revised the TQM approach adopted by large organisations which will help them to be more flexible and move quickly with a change so that they can meet the needs of their customers with good quality products with effective cost. 1.1 Aim of the investigation: This research paper aims to locate the effectiveness of TQM practices in SMEs-specially in manufacturing sector and to discuss the benefits of TQM practices to SMEs. 1.2 Research Objectives Rationale: This research will look into TQM and its practices and its involvement in SMEs industry. Nowadays, competitiveness is based on quality for many organisations; hence it will look into ways of integrating organisation activities with TQM practices in SMEs-working within manufacturing sector. On the other hand, this study will explore the link between the SMEs and TQM practice and evaluating the benefits of TQM to SMEs with special reference to the TMD technologies Ltd UK. 1.3 Structure of the Study: The entire research is designed in five distinct chapters. The following are the key ingredients of each chapter providing a birds eye view of the research: Chapter 1: Firstly, as outlined above, the research objectives and the rationale of the research are outlaid. Chapter 2: The literature surrounding total quality management is discussed and related with the real examples focusing on works carried out by Deming, Juran, and the models of ISO-9001 and Six Sigma. Chapter 3: The Research Methodologies are studied in this chapter concluding with the qualitative research process carrying out through semi-structured interviews. Chapter 4: The data collected from interviews in the manufacturing company TMD Technologies Ltd is discussed in relation to the concepts and literature of TQM. Chapter 5: Researcher has discussed about his Personal Development Plan. Chapter 6: The project is concluded in this chapter with recommendations and the scope of further research being discussed. In addition, the research limitations and data analysis are outlaid. 1.4 Chapter Summary: The research objectives along with the rationale for the research are presented at the outset followed by the structure in which the entire dissertation is constructed. After going through customer requirements, company can focus on producing better quality products within the budget so the improvement in business can be achieved. CHAPTER 2 Total Quality Management Small Medium-Sized Enterprises 2. Literature Review: Quality is vital for organisation success; specially require for SMEs to compete with large competitors. It has become inevitable for SMEs to work on enhancing quality within their functions, product and services and the way they manage their organisations. Manufacturing industry within SMEs framework is the main area of this research where the importance of TQM is needed and has been highlighted by many authors and practitioners. Quality has been defined differently by different authors and professionals; Crosby (Bean, J. Hussey, L. 1998, p.4) defines it as conformance to requirement; whereas (Sadgrove In Bean, J. Hussey, L. 1998, p.4) comments on quality as the product which should be fit for its intended purpose. Quality is the term which drives productivity of the company in the manufacturing sector, if there is an increase in productivity of the organization then it will lead to the increase in revenues and job opportunities. It is a continuous process, which helps the employees to learn from their past and using it to develop the organisation so that they can satisfy their customers. In some manufacturing firms quality used to indicate that a piece of material conforms to certain physical dimensional characteristics often set down in the form of particularly tight specification. (Oakland, S. John, 2005) To be more specific and clear about the different concepts i.e. Quality, Total Quality Management and others which I will be looking at this chapter, I am using an example of Dadoos Foodstore based in South East London who are engaged in retail business i.e. buying few products like bread, fruit drinks, juices, milk, butter, crisps and some other various products in wholesale from suppliers and manufacturing few products like lentils, rice and spices and selling them in this competitive market to earn profit. Their views is to render their services in the most effective manner and customer satisfaction is their main propriety and I am using this example just to explain my knowledge and understanding of different concepts which I have laid down in this part of my research paper and I will use some more real examples but they do not have any link with Chapter 4 later. In Dadoos Foodstore their quality lies in their work as well as their location, which adds to their quality of service as it on the main road i.e. easy to access. They believe they rendering their service in the right way, their quality of work shows when a person walks out happily. They also believe this a continuous process, as they have to change with the latest demands in the market and keep on assessing the change in customer requirements, as customer satisfaction is most important factor in any business. (Appendix A- Case Study of Dadoos Foodstore) 2.1 Total Quality Management (TQM): What is TQM? Word itself gave you the answer; total quality management i.e. quality of the product and successful running of this system lies throughout the company. Total quality management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture'(Legge, K. 1994). Small businesses like Dadoos Foodstore; they have to monitor external suppliers quality. Obviously if the quality is not good they are likely to change their supplier until they find a supplier which can meet their needs and a relationship is likely to form. In this quality process the issues are therefore cleanliness and control of the shop, efficiency and friendly staff, competence and storage in warehouse, understanding the customer demands and management commitment which altogether can satisfy their customers and enables them in achievement of the organisational goals. In the figure below we can see that TQM system is divided in three stages i.e. planning, implementing and then results. It is the process that moves around all over the business internally as well as externally, from top to lower level. It seeks to develop and manage organisational culture in line with organisations strategic objectives. It is an approach that includes several contents or aspects that may or may not exist in the business. American Federal Office of Management Budget Circular (Milakovich, 1995), TQM is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organizations processes, products and services. In researchers example of Dadoos Foodstore lets take a look on one of their business activity for which TQM is important. In their manufacturing unit, they produce different kinds of products like rice, lentils and spices e.g. if they producing 100 bags of rice of 20 kg, now its very important for the quality department to make sure that the quality of the rice should be of the required standards and all the bags produced should exactly be in same shape, colour, weight and size. After the production of these rice bags, quality manager was assessing the results and he finds that there was no difference between the bags, all the bags look exactly same, nobody can see the difference, equa l in size, same colour, in short manager was happy and satisfied. How did the production team manage such consistency, they know their job, they got right vision, everything was strategically planned, they know what they are doing, by using right tools and system, right temperament and same procedure so that they can get the same result. This shows an existence of good quality system where employees working are properly trained and know what they are doing, working to the required level of standards and customer satisfaction makes them happy, which will leads to growth and attaining the required goals. In the manufacturing sector TQM has taken by nearly each kind of organization like hotels, government, military and education (Jurow Barnard, 1993). It is an ongoing process which helps in improving all business activities, from top to bottom at all levels doesnt matter its from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. Continuous improvements with TQM not only deal with improving results but also more importantly with improving capabilities to produce better result in the future. TQM follows a rule that people make mistakes but changing the process can prevent most of the times the causes of such mistakes are faulty systems and processes so it believes that the root cause of such mistakes can be identified and eliminated, and repetition. It is a combination of quality and management tools that aimed at increasing business and reducing losses due to wasteful practices. Some of the companies who have implemented TQM i nclude Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. According to Ho and Fung (1994), TQM is a way of managing to improve the effectiveness, flexibility, and competitiveness of a business as a whole. It is also a method of removing waste; by involving everyone in improving the way things are done. Dean and Bowen (1994) defined TQM as a philosophy or approach to management that can be characterized by its principles, practices, and techniques. In researchers example of Dadoos Foodstore there can be some quality issues like cleanliness and control of shop, efficiency and friendly shop staff, stock control and communication with the suppliers. TQM helps the store manager in getting better in their day-to-day business activities, which in return not only helps them in surviving in this competitive market but also helps them in moving towards their desired goals. After discussing about TQM lets go further towards its principles i.e. customer focus, continuous improvement, and management commitment: These are the one of the most important principles that a company should follow in terms of total quality management. TQM ensures the management to lead the organisation in strategic overview of quality. To be successful in todays world each and every person of the company should contribute, it must start from the top to bottom. TQM focuses on prevention not detention of problems. Its the duty at the top level management to show their seriousness and commitment towards the quality of the products and then middle management should demonstrate and communicate the principle and strategies to the people under their authority, then only there will be right attitude of work throughout the company, which will lead to continuous improvement. Management should take the responsibility for preparing and monitoring all the policies of the company for continuous improvement and to make sure each employee of all the departments should understand all the required information. For example, a small business firm named Paperco started in 1971 and engaged in the supplying and distribution of all kinds of paper to public and specialist printers. This firm has 14 employees with the annual turnover of 500,000. Paperco judges the quality in terms of giving the customers what it wants. According to the Director of the company, he strongly believes in supplying the right quality of goods to the customer without compromising on anything if that is related to meeting the customer needs i.e. the correct paper, paper size, colour, delivery of goods, customer feedback in short follow up until the customer is satisfied. As we can see there is strong management commitment in this company (North, J., Blackburn, R.A., and Curran, J.1998). Hashmi (2007) comments on combining TQM with effective commitment from senior management with a clear goal, followed by a strategic plan, which is spread as an action plan throughout the company results in good quality products and services with satisfied customers. TQM always focuses on improving the effectiveness of the company that in turn leads to the benefits for their stakeholders. TQM is an ongoing process and aims in continuous improvement so it is an activity which involves planning and organising of all the activities and tasks in advance and to make sure that all the actual activities are matched with the planned ones and to concentrate on not to waste any effort and energy that is routinely spent in the company For continuous improvement a leader should make sure to develop the values and objectives of the company as its mission statement and to act as a role model for others by personal involvement for quality of the products. Senior management is a continuous process for them to develop the strategic plans and keep on reviewing and improving the management system and should always motivate their subordinates and encourage them for effective employee participation [Introduction and Implementation of Quality Management Systems, 2007] In Paperco company, they do not have formal system for maintaining quality then one of the directors suggested to implement a total quality system which enable them to take advantage over their competitors and improve their quality of products and service. For implementation process they decided to hire a specialist, as it would be difficult to interpret the initial stages of the quality process and cost was the least issue as the problem was related to quality of the product that is important. Company director believes in continuous improvement worked with the specialist to develop the plans and procedure and finally the quality manual and was eager to engage all the employees and staff in this process so they can also learn about the change in business activities and suggested them to get rid of all those things which are useless for the company and squeeze all the plans and procedure in the best possible manner, this helps in motivating employees and they were happy as they were i nvolved in such a important procedure. By implementing proper quality system and all the changes are made according to the needs of the customers with strong top-level commitment and training the employees at the same time, Paperco gain an advantage over its competitors and enjoys a reasonable market share (North, J., Blackburn, R.A., and Curran, J. 1998). 2.2 Small Medium-Sized Enterprise (SMEs): In todays European market SMEs plays a vital role as they got the large source of employment and entrepreneur skills. There was a rapid growth in the numbers of SMEs in UK in early 90s and their performance was outstanding, this small business sector becomes one of the important factors for the performance of the UK economy as they also create large number of job opportunities. In the enlarged European Union of 25 countries, Around 23 million SMEs provide around 75 million jobs, which shows that the SMEs provides 99% of the total jobs of all the enterprises. UK government and EU programmes has always supported SMEs and they create various opportunities for these businesses as they account 56% of the total workforce in the country. As many SMEs runs their business processes at the 2 to 3 quality level and any improvement of even 1 represents a vital step in satisfying their customers within the cost budget (Spanyi and Wurtzel, 2004). SMEs can be distinguished with regards to the number of people working in the company, depending upon the market share and most of the times small businesses are run by their owners or partners, for example; a firm producing utensils employs less than 50 people in their company and enjoys small share of market and run by two partners then this firm will come under the category of small business sector. In the UK, sections 247 and 249 of the Companies Act 1985 define a SME for the purpose of accounting requirements. These sections have been amended a number of times, most recently by Statutory Instrument 2004/16. According to this a small company is one that has a turnover of not more than  £5.6 million, a balance sheet total of not more than  £2.8 million and not more than 50 employees. A medium-sized company has a turnover of not more than  £22.8 million, a balance sheet total of not more than  £11.4 million and not more than 250 employees. It is worth no ting that even within the UK this definition is not universally applied. (Strathclyde Library Resources, 2007) 2.3 SMEs in Manufacturing: SMEs in the manufacturing sector in earlier days used to follow the path where the chances of growth are very low. In SMEs the owner of the company enjoys with a source of income and employment and they have to operate most of the activities in the company. SMEs are gaining attention and support from the government but they often have to face the problem of resources especially in finance and growth of the company is depending on the allocation of funds that can be arranged by the owner externally. The migrants and unskilled labour dominate the manufacturing industry. (The Economists, Jan 2006). So there is a need to upgrade the training standards in the organisation so that the quality of the product can be maintained up to the prescribed level. In the production department, it is necessary to recognize the issues, which affect the efficiency of the successfulness of this sector, and to take corrective actions. Thus, a system of certification of such skills will be required to give recognition to their skills acquired in an informal manner, which will help in improving the efficiency of the workforce in this sector. For example TVR Company, a small and medium-sized enterprise in the manufacturing sector in UK engage in producing cars, the first car was built by Trevor Wilkinson the owner of the company himself in 1947 and it took around 10 years for the company to be famous in the car market, company was started by one man who join his hands with Ray Saidel, who become the first TVR dealer and after a long struggle TVR finally becomes the 3rd largest producer of cars in the world. They have employed 450 peoples out of 200 works in the production department, 50 are involved in financial, 85 are busy in marketing, packing and distribution section, 30 are involved in administrative department, 25 are busy in research and development department, 35 are working in maintaining the quality of the product i.e. quality department and rest in other various departments [TVR, 2007]. 2.4 Quality in SMEs: In the case of TVR there are likely to be many quality issues. Indeed Quality has been described by many people as a multi-dimensional entity; for example some have described it as an à ¢Ã¢â€š ¬Ã‹Å"umbrella protecting the business from the harsh weather of competition, globalisation etc (Preston, 1996). In particular TVR has product quality issues and process quality issues. The produce quality issues include the reliability and performance of its vehicles; the process quality issues include the after sales service and even whether the sales staffs are professional or ill mannered. One of the problems facing TVR is retention of its customers; they seem to enjoy the car but once they have used it for a number of years they switch to a mass-build vehicle such as Toyota or Mercedes. The reason is likely to be that TVR has a young 0and male image and is seen as à ¢Ã¢â€š ¬Ã‹Å"edgy and the company service is similarly not conveniently ordered as many manufacturers recommend. Essentially the quality process is not what it could be; even young women are somewhat frightened off by the brash salesmanship of TVR staff. This is a quality issue. It is believed by TVR that if they could change this quality factor they would improve retention, bring new markets (e.g. UK women) and hence improve the performance of the company. Indeed much research says techniques of total quality management that can be adopted by the SMEs to improve the performance of the company through effective quality system doesnt matter if its related to managerial, financial or operational activities. Among so many model of quality, we have seen that the most effective model is Quality Assurance and TQM. Quality assurance refers to the evaluation and certification by a customer or by an independent certification bodies of an organizations quality system, to demonstrate that a specific quality system standard has been met (Husband Mandal, 1999). 2.5 TQM APPROACHES: 2.5.1 Demings Approach to Total Quality Management: Its processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle. The theoretical essence of Deming approach to TQM concerns the creation of organisational system that fosters cooperation and learning for facilitating the implementation of process management practices, which, in turn, lead to continuous improvement of processes, products, and services as well as to employee fulfilment, both of which are critical to customer satisfaction, and ultimately to firms survival (Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. 1994). Deming (1986) describes organizations as composites of systems designed to meet customer needs. He focuses more on the top management and explained that its their responsibility to go forward and lead the organisation in changing processes and systems that leads to continuous improvement. Top management has to create and communicate a vision and be a leader that is the most important factor in ensuring the success of quality management in any organisation. He also focuses towards the importance of identification of customer needs and requirements from the products and services which they are buying and the use of functional tools and teams to solve quality problems, which require participation of employees and pursuit of continuous improvement. According to Deming (1986) leadership must come from top-management and leaders must be trained and have full knowledge of systems, variations (statistical thinking), knowledge of theory, and knowledge of psychology so that they can lead in a more effective way. This means to improve quality lies in the ability to control and manage systems and processes properly so therefore the role of management responsibilities in achieving the desired goals is critical. For example, Hitachi-rail, one of the Japanese leading companies was founded in 1915 and since then they are producing products like Steam locomotive, First Electric locomotive, Tokyo Monorail, Suica contact-less smart card ticketing system which are famous for their quality and used worldwide by most of the companies. How did they manage to meet the customer requirements and maintaining the required quality standards? They also follow Demings PDCA Model, they believe in continuous improvement just like a circle has no end and fo r non-stop development and growth they use this cycle on regular intervals. Plan: After the research for a long period of time and taking into consideration all the aspects in their field of manufacturing loconotives and rolling stocks the managers in Hitachi had laid out the strategic plan i.e first they manufacture Japenese elctric locomotive then the bullet train and presently as well as manufacturing they are also engage in supplying the important components of the service administration for the bullet train. Hitachi concentrates most on their after sale services, they planned everything from the feedbak which they gained from their customers and evaluate the present and future market conditions and therefore they make their maintainence plan as well as plans for their new their new products. Hitachi makes their customers comfortable and solve their problems makes them feel happy so that they can relia on the company as any other successful company Hitachi also beieves in customers satisfation. Hitachi provides the satisfactory level of maintenance management planning and support equipment i.e. on-board inspection tools and depot integrated management system. PDCA Cycle-Japanese style of maintenance Do: This is the stage where all the planned activities have to be transformed into actual activities i.e. this is the time for action. Hitachis aims to achieve high level of maintenance for which they used various systems: Depot integrated management system Ground based automatic inspection system, On-board self-diagnostic system, Material control system Vehicle utilization system. Hitachi used all thses system in order to achive their desired goals, total depot management system that combines the maintenance management system, the vehicle utilization system and the parts/material control system. With the help of this process company can contribute in labour saving [Hitachi maintenance system, 2007]. Check: This step is basically in which you go thru your experiment, analyse the outcomes and identify the knowledge what you have gained. Hitachi with the help of the depot integrated management system data and effective staff allocation keeps an eye on the progress and functioning of its business activities. Hitachi is producing railway products for a long period of time and its obvious that they have good and effective knowledge about their manufacturing system, in this step Hitachi can check its formal and informal assessment constantly for a longer period of time. Act: As we know Hitachi produced first electric locomotive in 1924 and they used their local technology system and they have majorly contributed in the manufacturing of bullet train. With the product like these, Hitachi is not only dominating the market but also maintianing their quality standards andtheir technology which help in continuous improvement. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994) developed a theory of quality management underlying Deming management method. They proposed that: the effectiveness of Deming management method arises from leadership efforts and at the same time creating a cooperative and learning organisation to facilitate the implementation of management practices, which will lead to support customer satisfaction and help in organisational survival as well as in the long run. 2.5.2 Jurans Approach to Total Quality Management: Jurans, J.M. (1993) approach is laid through emphasis on teamwork and project work, which can promote and improve quality as well as improve communication between management and employees. According to Juran TQM is the system of activities directed towards achieving delighted customers, empowered employees, and focuses towards higher revenues with lower costs. According to Juran, it is very important to understand customer needs and requirements and each and every department like marketing design, manufacturing, and services should apply this requirement. Identifying customer needs requires more vigorous analysis and understanding to ensure the product meets customers needs. 2.6 Implementation of TQM practices by SMEs in U.K.: TVR being a small firm are proud of having detailed knowledge of their small band of customers; they even have a social club that is very well attended, the TVR Car Club [TVR Car Club, 2007]. Consequently they know before any competitor who their customers are, what they think and how they live. So there are many advantages to being small. This customer focus of TVR one of the major claims of the TQM methodology for as we know TQM is a customer-focus system, which is very important for large business organisations in the same way, it is vital for small business also. Government and EU market are beginning to see SME sector as an important engine of growth, (Carter, K., (1993) pp. 16-18.) When a particular SME organisation move towards setting effective quality system in the company, sometimes they have to face few problems or difficulties which obstructs them in setting the standards for total quality management. Some of the problems like lack of financial resources and expertise for quality issues, poor delivery service, lack of Benchmarking, low morale among the employees and less ways of incentives and sometimes there is a bad impression among the public regarding the quality image of the organisation. Following are some of the optimal solutions for these difficulties, which enable the SMEs to implement effective TQM: Most of the times arranging financial resources is the major issues for SMEs while implementing effective TQM. SMEs can obtain funds from external resources such as Training and Enterprise Councils (TECs) that support quality initiatives and help the companies in the arrangement of funds. SMEs should learn from the success and failures of the organisations that has already developed TQM. In 1957 Ray Saidel (First TVR Dealer) helps in the manufacturing process of TVR cars, he built a new design with better quality system and the car was named Jomar which becomes very popular and large amount of orders were coming and company had some financial issues thats why they were struggling in keeping up the quality of the product, for this they transformed the company in 1958 under the name of Layton Sports Car Ltd and with the help of some financial institution there problem of finance was solved[TVR, 2007]. SMEs has to make sure that through proper training and development there should be a cultur Impact of TQM Practice to SMEs Impact of TQM Practice to SMEs CHAPTER 1 Introduction and Objectives 1. Introduction In todays consumer driven world, companies are forced to offer quality products and at the same time also keep the pricing competitive to fight the competition. Todays consumer is not only aware but also smart to evaluate similar products for its quality. This smart and knowledgeable consumer is pushing the companies to the edge in providing quality products at competitive prices. In the 1980s and early 1990s, when many large Japanese companies set up manufacturing operations in North America they suffered from a competitive environment that caused people to think that North American goods were better in quality than Japanese goods. To fight this general consumer perception, Japanese companies sought manufacturing methods to produce goods with a high level of quality so they could penetrate the market at a competitive price. The Japanese management gurus come up with a concept that integrates all functions of an organisation such as finance, marketing, engineering and production so that the company can meet the customer requirements and achieve their desired goals. This was termed as Total Quality Management and till date widely practised by organisation across the globe [TQM, 2007]. What is Total Quality Management (TQM)? TQM is an approach to improving the competitiveness, effectiveness and flexibility throughout the company; it is essentially a way of planning and understanding each activity, depends on each individual at each level (Oakland, John 2005). TQM helps in improving the organisational efficiency. As we all know most of the companies in the small business sector act as a source of raw-material to large organisations so its important to adopt TQM approach in their company, it is extremely difficult for SMEs to accept TQM as whole in their company as compared to large organisation as they always have the problem of finance resources, lack of technical expertise, manpower and some other related issues so it is important for them to revised the TQM approach adopted by large organisations which will help them to be more flexible and move quickly with a change so that they can meet the needs of their customers with good quality products with effective cost. 1.1 Aim of the investigation: This research paper aims to locate the effectiveness of TQM practices in SMEs-specially in manufacturing sector and to discuss the benefits of TQM practices to SMEs. 1.2 Research Objectives Rationale: This research will look into TQM and its practices and its involvement in SMEs industry. Nowadays, competitiveness is based on quality for many organisations; hence it will look into ways of integrating organisation activities with TQM practices in SMEs-working within manufacturing sector. On the other hand, this study will explore the link between the SMEs and TQM practice and evaluating the benefits of TQM to SMEs with special reference to the TMD technologies Ltd UK. 1.3 Structure of the Study: The entire research is designed in five distinct chapters. The following are the key ingredients of each chapter providing a birds eye view of the research: Chapter 1: Firstly, as outlined above, the research objectives and the rationale of the research are outlaid. Chapter 2: The literature surrounding total quality management is discussed and related with the real examples focusing on works carried out by Deming, Juran, and the models of ISO-9001 and Six Sigma. Chapter 3: The Research Methodologies are studied in this chapter concluding with the qualitative research process carrying out through semi-structured interviews. Chapter 4: The data collected from interviews in the manufacturing company TMD Technologies Ltd is discussed in relation to the concepts and literature of TQM. Chapter 5: Researcher has discussed about his Personal Development Plan. Chapter 6: The project is concluded in this chapter with recommendations and the scope of further research being discussed. In addition, the research limitations and data analysis are outlaid. 1.4 Chapter Summary: The research objectives along with the rationale for the research are presented at the outset followed by the structure in which the entire dissertation is constructed. After going through customer requirements, company can focus on producing better quality products within the budget so the improvement in business can be achieved. CHAPTER 2 Total Quality Management Small Medium-Sized Enterprises 2. Literature Review: Quality is vital for organisation success; specially require for SMEs to compete with large competitors. It has become inevitable for SMEs to work on enhancing quality within their functions, product and services and the way they manage their organisations. Manufacturing industry within SMEs framework is the main area of this research where the importance of TQM is needed and has been highlighted by many authors and practitioners. Quality has been defined differently by different authors and professionals; Crosby (Bean, J. Hussey, L. 1998, p.4) defines it as conformance to requirement; whereas (Sadgrove In Bean, J. Hussey, L. 1998, p.4) comments on quality as the product which should be fit for its intended purpose. Quality is the term which drives productivity of the company in the manufacturing sector, if there is an increase in productivity of the organization then it will lead to the increase in revenues and job opportunities. It is a continuous process, which helps the employees to learn from their past and using it to develop the organisation so that they can satisfy their customers. In some manufacturing firms quality used to indicate that a piece of material conforms to certain physical dimensional characteristics often set down in the form of particularly tight specification. (Oakland, S. John, 2005) To be more specific and clear about the different concepts i.e. Quality, Total Quality Management and others which I will be looking at this chapter, I am using an example of Dadoos Foodstore based in South East London who are engaged in retail business i.e. buying few products like bread, fruit drinks, juices, milk, butter, crisps and some other various products in wholesale from suppliers and manufacturing few products like lentils, rice and spices and selling them in this competitive market to earn profit. Their views is to render their services in the most effective manner and customer satisfaction is their main propriety and I am using this example just to explain my knowledge and understanding of different concepts which I have laid down in this part of my research paper and I will use some more real examples but they do not have any link with Chapter 4 later. In Dadoos Foodstore their quality lies in their work as well as their location, which adds to their quality of service as it on the main road i.e. easy to access. They believe they rendering their service in the right way, their quality of work shows when a person walks out happily. They also believe this a continuous process, as they have to change with the latest demands in the market and keep on assessing the change in customer requirements, as customer satisfaction is most important factor in any business. (Appendix A- Case Study of Dadoos Foodstore) 2.1 Total Quality Management (TQM): What is TQM? Word itself gave you the answer; total quality management i.e. quality of the product and successful running of this system lies throughout the company. Total quality management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture'(Legge, K. 1994). Small businesses like Dadoos Foodstore; they have to monitor external suppliers quality. Obviously if the quality is not good they are likely to change their supplier until they find a supplier which can meet their needs and a relationship is likely to form. In this quality process the issues are therefore cleanliness and control of the shop, efficiency and friendly staff, competence and storage in warehouse, understanding the customer demands and management commitment which altogether can satisfy their customers and enables them in achievement of the organisational goals. In the figure below we can see that TQM system is divided in three stages i.e. planning, implementing and then results. It is the process that moves around all over the business internally as well as externally, from top to lower level. It seeks to develop and manage organisational culture in line with organisations strategic objectives. It is an approach that includes several contents or aspects that may or may not exist in the business. American Federal Office of Management Budget Circular (Milakovich, 1995), TQM is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organizations processes, products and services. In researchers example of Dadoos Foodstore lets take a look on one of their business activity for which TQM is important. In their manufacturing unit, they produce different kinds of products like rice, lentils and spices e.g. if they producing 100 bags of rice of 20 kg, now its very important for the quality department to make sure that the quality of the rice should be of the required standards and all the bags produced should exactly be in same shape, colour, weight and size. After the production of these rice bags, quality manager was assessing the results and he finds that there was no difference between the bags, all the bags look exactly same, nobody can see the difference, equa l in size, same colour, in short manager was happy and satisfied. How did the production team manage such consistency, they know their job, they got right vision, everything was strategically planned, they know what they are doing, by using right tools and system, right temperament and same procedure so that they can get the same result. This shows an existence of good quality system where employees working are properly trained and know what they are doing, working to the required level of standards and customer satisfaction makes them happy, which will leads to growth and attaining the required goals. In the manufacturing sector TQM has taken by nearly each kind of organization like hotels, government, military and education (Jurow Barnard, 1993). It is an ongoing process which helps in improving all business activities, from top to bottom at all levels doesnt matter its from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. Continuous improvements with TQM not only deal with improving results but also more importantly with improving capabilities to produce better result in the future. TQM follows a rule that people make mistakes but changing the process can prevent most of the times the causes of such mistakes are faulty systems and processes so it believes that the root cause of such mistakes can be identified and eliminated, and repetition. It is a combination of quality and management tools that aimed at increasing business and reducing losses due to wasteful practices. Some of the companies who have implemented TQM i nclude Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. According to Ho and Fung (1994), TQM is a way of managing to improve the effectiveness, flexibility, and competitiveness of a business as a whole. It is also a method of removing waste; by involving everyone in improving the way things are done. Dean and Bowen (1994) defined TQM as a philosophy or approach to management that can be characterized by its principles, practices, and techniques. In researchers example of Dadoos Foodstore there can be some quality issues like cleanliness and control of shop, efficiency and friendly shop staff, stock control and communication with the suppliers. TQM helps the store manager in getting better in their day-to-day business activities, which in return not only helps them in surviving in this competitive market but also helps them in moving towards their desired goals. After discussing about TQM lets go further towards its principles i.e. customer focus, continuous improvement, and management commitment: These are the one of the most important principles that a company should follow in terms of total quality management. TQM ensures the management to lead the organisation in strategic overview of quality. To be successful in todays world each and every person of the company should contribute, it must start from the top to bottom. TQM focuses on prevention not detention of problems. Its the duty at the top level management to show their seriousness and commitment towards the quality of the products and then middle management should demonstrate and communicate the principle and strategies to the people under their authority, then only there will be right attitude of work throughout the company, which will lead to continuous improvement. Management should take the responsibility for preparing and monitoring all the policies of the company for continuous improvement and to make sure each employee of all the departments should understand all the required information. For example, a small business firm named Paperco started in 1971 and engaged in the supplying and distribution of all kinds of paper to public and specialist printers. This firm has 14 employees with the annual turnover of 500,000. Paperco judges the quality in terms of giving the customers what it wants. According to the Director of the company, he strongly believes in supplying the right quality of goods to the customer without compromising on anything if that is related to meeting the customer needs i.e. the correct paper, paper size, colour, delivery of goods, customer feedback in short follow up until the customer is satisfied. As we can see there is strong management commitment in this company (North, J., Blackburn, R.A., and Curran, J.1998). Hashmi (2007) comments on combining TQM with effective commitment from senior management with a clear goal, followed by a strategic plan, which is spread as an action plan throughout the company results in good quality products and services with satisfied customers. TQM always focuses on improving the effectiveness of the company that in turn leads to the benefits for their stakeholders. TQM is an ongoing process and aims in continuous improvement so it is an activity which involves planning and organising of all the activities and tasks in advance and to make sure that all the actual activities are matched with the planned ones and to concentrate on not to waste any effort and energy that is routinely spent in the company For continuous improvement a leader should make sure to develop the values and objectives of the company as its mission statement and to act as a role model for others by personal involvement for quality of the products. Senior management is a continuous process for them to develop the strategic plans and keep on reviewing and improving the management system and should always motivate their subordinates and encourage them for effective employee participation [Introduction and Implementation of Quality Management Systems, 2007] In Paperco company, they do not have formal system for maintaining quality then one of the directors suggested to implement a total quality system which enable them to take advantage over their competitors and improve their quality of products and service. For implementation process they decided to hire a specialist, as it would be difficult to interpret the initial stages of the quality process and cost was the least issue as the problem was related to quality of the product that is important. Company director believes in continuous improvement worked with the specialist to develop the plans and procedure and finally the quality manual and was eager to engage all the employees and staff in this process so they can also learn about the change in business activities and suggested them to get rid of all those things which are useless for the company and squeeze all the plans and procedure in the best possible manner, this helps in motivating employees and they were happy as they were i nvolved in such a important procedure. By implementing proper quality system and all the changes are made according to the needs of the customers with strong top-level commitment and training the employees at the same time, Paperco gain an advantage over its competitors and enjoys a reasonable market share (North, J., Blackburn, R.A., and Curran, J. 1998). 2.2 Small Medium-Sized Enterprise (SMEs): In todays European market SMEs plays a vital role as they got the large source of employment and entrepreneur skills. There was a rapid growth in the numbers of SMEs in UK in early 90s and their performance was outstanding, this small business sector becomes one of the important factors for the performance of the UK economy as they also create large number of job opportunities. In the enlarged European Union of 25 countries, Around 23 million SMEs provide around 75 million jobs, which shows that the SMEs provides 99% of the total jobs of all the enterprises. UK government and EU programmes has always supported SMEs and they create various opportunities for these businesses as they account 56% of the total workforce in the country. As many SMEs runs their business processes at the 2 to 3 quality level and any improvement of even 1 represents a vital step in satisfying their customers within the cost budget (Spanyi and Wurtzel, 2004). SMEs can be distinguished with regards to the number of people working in the company, depending upon the market share and most of the times small businesses are run by their owners or partners, for example; a firm producing utensils employs less than 50 people in their company and enjoys small share of market and run by two partners then this firm will come under the category of small business sector. In the UK, sections 247 and 249 of the Companies Act 1985 define a SME for the purpose of accounting requirements. These sections have been amended a number of times, most recently by Statutory Instrument 2004/16. According to this a small company is one that has a turnover of not more than  £5.6 million, a balance sheet total of not more than  £2.8 million and not more than 50 employees. A medium-sized company has a turnover of not more than  £22.8 million, a balance sheet total of not more than  £11.4 million and not more than 250 employees. It is worth no ting that even within the UK this definition is not universally applied. (Strathclyde Library Resources, 2007) 2.3 SMEs in Manufacturing: SMEs in the manufacturing sector in earlier days used to follow the path where the chances of growth are very low. In SMEs the owner of the company enjoys with a source of income and employment and they have to operate most of the activities in the company. SMEs are gaining attention and support from the government but they often have to face the problem of resources especially in finance and growth of the company is depending on the allocation of funds that can be arranged by the owner externally. The migrants and unskilled labour dominate the manufacturing industry. (The Economists, Jan 2006). So there is a need to upgrade the training standards in the organisation so that the quality of the product can be maintained up to the prescribed level. In the production department, it is necessary to recognize the issues, which affect the efficiency of the successfulness of this sector, and to take corrective actions. Thus, a system of certification of such skills will be required to give recognition to their skills acquired in an informal manner, which will help in improving the efficiency of the workforce in this sector. For example TVR Company, a small and medium-sized enterprise in the manufacturing sector in UK engage in producing cars, the first car was built by Trevor Wilkinson the owner of the company himself in 1947 and it took around 10 years for the company to be famous in the car market, company was started by one man who join his hands with Ray Saidel, who become the first TVR dealer and after a long struggle TVR finally becomes the 3rd largest producer of cars in the world. They have employed 450 peoples out of 200 works in the production department, 50 are involved in financial, 85 are busy in marketing, packing and distribution section, 30 are involved in administrative department, 25 are busy in research and development department, 35 are working in maintaining the quality of the product i.e. quality department and rest in other various departments [TVR, 2007]. 2.4 Quality in SMEs: In the case of TVR there are likely to be many quality issues. Indeed Quality has been described by many people as a multi-dimensional entity; for example some have described it as an à ¢Ã¢â€š ¬Ã‹Å"umbrella protecting the business from the harsh weather of competition, globalisation etc (Preston, 1996). In particular TVR has product quality issues and process quality issues. The produce quality issues include the reliability and performance of its vehicles; the process quality issues include the after sales service and even whether the sales staffs are professional or ill mannered. One of the problems facing TVR is retention of its customers; they seem to enjoy the car but once they have used it for a number of years they switch to a mass-build vehicle such as Toyota or Mercedes. The reason is likely to be that TVR has a young 0and male image and is seen as à ¢Ã¢â€š ¬Ã‹Å"edgy and the company service is similarly not conveniently ordered as many manufacturers recommend. Essentially the quality process is not what it could be; even young women are somewhat frightened off by the brash salesmanship of TVR staff. This is a quality issue. It is believed by TVR that if they could change this quality factor they would improve retention, bring new markets (e.g. UK women) and hence improve the performance of the company. Indeed much research says techniques of total quality management that can be adopted by the SMEs to improve the performance of the company through effective quality system doesnt matter if its related to managerial, financial or operational activities. Among so many model of quality, we have seen that the most effective model is Quality Assurance and TQM. Quality assurance refers to the evaluation and certification by a customer or by an independent certification bodies of an organizations quality system, to demonstrate that a specific quality system standard has been met (Husband Mandal, 1999). 2.5 TQM APPROACHES: 2.5.1 Demings Approach to Total Quality Management: Its processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle. The theoretical essence of Deming approach to TQM concerns the creation of organisational system that fosters cooperation and learning for facilitating the implementation of process management practices, which, in turn, lead to continuous improvement of processes, products, and services as well as to employee fulfilment, both of which are critical to customer satisfaction, and ultimately to firms survival (Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. 1994). Deming (1986) describes organizations as composites of systems designed to meet customer needs. He focuses more on the top management and explained that its their responsibility to go forward and lead the organisation in changing processes and systems that leads to continuous improvement. Top management has to create and communicate a vision and be a leader that is the most important factor in ensuring the success of quality management in any organisation. He also focuses towards the importance of identification of customer needs and requirements from the products and services which they are buying and the use of functional tools and teams to solve quality problems, which require participation of employees and pursuit of continuous improvement. According to Deming (1986) leadership must come from top-management and leaders must be trained and have full knowledge of systems, variations (statistical thinking), knowledge of theory, and knowledge of psychology so that they can lead in a more effective way. This means to improve quality lies in the ability to control and manage systems and processes properly so therefore the role of management responsibilities in achieving the desired goals is critical. For example, Hitachi-rail, one of the Japanese leading companies was founded in 1915 and since then they are producing products like Steam locomotive, First Electric locomotive, Tokyo Monorail, Suica contact-less smart card ticketing system which are famous for their quality and used worldwide by most of the companies. How did they manage to meet the customer requirements and maintaining the required quality standards? They also follow Demings PDCA Model, they believe in continuous improvement just like a circle has no end and fo r non-stop development and growth they use this cycle on regular intervals. Plan: After the research for a long period of time and taking into consideration all the aspects in their field of manufacturing loconotives and rolling stocks the managers in Hitachi had laid out the strategic plan i.e first they manufacture Japenese elctric locomotive then the bullet train and presently as well as manufacturing they are also engage in supplying the important components of the service administration for the bullet train. Hitachi concentrates most on their after sale services, they planned everything from the feedbak which they gained from their customers and evaluate the present and future market conditions and therefore they make their maintainence plan as well as plans for their new their new products. Hitachi makes their customers comfortable and solve their problems makes them feel happy so that they can relia on the company as any other successful company Hitachi also beieves in customers satisfation. Hitachi provides the satisfactory level of maintenance management planning and support equipment i.e. on-board inspection tools and depot integrated management system. PDCA Cycle-Japanese style of maintenance Do: This is the stage where all the planned activities have to be transformed into actual activities i.e. this is the time for action. Hitachis aims to achieve high level of maintenance for which they used various systems: Depot integrated management system Ground based automatic inspection system, On-board self-diagnostic system, Material control system Vehicle utilization system. Hitachi used all thses system in order to achive their desired goals, total depot management system that combines the maintenance management system, the vehicle utilization system and the parts/material control system. With the help of this process company can contribute in labour saving [Hitachi maintenance system, 2007]. Check: This step is basically in which you go thru your experiment, analyse the outcomes and identify the knowledge what you have gained. Hitachi with the help of the depot integrated management system data and effective staff allocation keeps an eye on the progress and functioning of its business activities. Hitachi is producing railway products for a long period of time and its obvious that they have good and effective knowledge about their manufacturing system, in this step Hitachi can check its formal and informal assessment constantly for a longer period of time. Act: As we know Hitachi produced first electric locomotive in 1924 and they used their local technology system and they have majorly contributed in the manufacturing of bullet train. With the product like these, Hitachi is not only dominating the market but also maintianing their quality standards andtheir technology which help in continuous improvement. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994) developed a theory of quality management underlying Deming management method. They proposed that: the effectiveness of Deming management method arises from leadership efforts and at the same time creating a cooperative and learning organisation to facilitate the implementation of management practices, which will lead to support customer satisfaction and help in organisational survival as well as in the long run. 2.5.2 Jurans Approach to Total Quality Management: Jurans, J.M. (1993) approach is laid through emphasis on teamwork and project work, which can promote and improve quality as well as improve communication between management and employees. According to Juran TQM is the system of activities directed towards achieving delighted customers, empowered employees, and focuses towards higher revenues with lower costs. According to Juran, it is very important to understand customer needs and requirements and each and every department like marketing design, manufacturing, and services should apply this requirement. Identifying customer needs requires more vigorous analysis and understanding to ensure the product meets customers needs. 2.6 Implementation of TQM practices by SMEs in U.K.: TVR being a small firm are proud of having detailed knowledge of their small band of customers; they even have a social club that is very well attended, the TVR Car Club [TVR Car Club, 2007]. Consequently they know before any competitor who their customers are, what they think and how they live. So there are many advantages to being small. This customer focus of TVR one of the major claims of the TQM methodology for as we know TQM is a customer-focus system, which is very important for large business organisations in the same way, it is vital for small business also. Government and EU market are beginning to see SME sector as an important engine of growth, (Carter, K., (1993) pp. 16-18.) When a particular SME organisation move towards setting effective quality system in the company, sometimes they have to face few problems or difficulties which obstructs them in setting the standards for total quality management. Some of the problems like lack of financial resources and expertise for quality issues, poor delivery service, lack of Benchmarking, low morale among the employees and less ways of incentives and sometimes there is a bad impression among the public regarding the quality image of the organisation. Following are some of the optimal solutions for these difficulties, which enable the SMEs to implement effective TQM: Most of the times arranging financial resources is the major issues for SMEs while implementing effective TQM. SMEs can obtain funds from external resources such as Training and Enterprise Councils (TECs) that support quality initiatives and help the companies in the arrangement of funds. SMEs should learn from the success and failures of the organisations that has already developed TQM. In 1957 Ray Saidel (First TVR Dealer) helps in the manufacturing process of TVR cars, he built a new design with better quality system and the car was named Jomar which becomes very popular and large amount of orders were coming and company had some financial issues thats why they were struggling in keeping up the quality of the product, for this they transformed the company in 1958 under the name of Layton Sports Car Ltd and with the help of some financial institution there problem of finance was solved[TVR, 2007]. SMEs has to make sure that through proper training and development there should be a cultur